Consumers may revoke a contract within two weeks by email, fax or letter or by sending back the goods, if the goods have been disposed before expiring date, without stating the reasons. The time allowed commences with receipt of this instruction in written, but not before the consumer has received the goods (regarding recurrent deliveries of similar goods, not before receipt of the first part delivery) and even not before completion of our reporting requirement according to § 312 c sub-section 2 German Civil Code (BGB) in conjunction with § 1 sub-section 1, 2 and 4 German Civil Code (BGB) -Info V as well as our duty according to § 312 e sub-section 1 sentence 1 German Civil Code (BGB) in conjunction with § 3 German Civil Code (BGB)-Info V. Punctual dispatch of revocation or of the goods shall be deemed sufficient for adherence to the revocation period.
The revocation shall be addressed to:

According to § 312 d sub-section 4 No. 2 German Civil Code (BGB) the revocation right fails with regard to delivery contracts of audio or video recordings or soft wares, in case that the seal of the delivered data has been broken by the consumer.

3.2 Consequences of revocation
In case of an effective revocation both parties shall return the effected performance and shall return possibly received benefits (e. g. interests). Provided that the consumer cannot return the received goods partially or entirely or can only return them in deteriorated condition, he shall, if applicable, compensate for loss value. For the surrender of goods this shall not apply, if the deterioration of the good is exclusively caused by testing the goods, as it would have been also possible in a shop for example. By the way, the consumer can avoid the obligation of compensate for lost of value for an deterioration caused by the conventional use of good, by not making use of the good like a proprietor and by avoiding everything that could lead to a value deterioration of the goods. Goods, which could be sent back as parcels shall be returned at the risk of TRAMONDI. The consumer shall bear the costs of the return consignment, if the delivered goods comply with the ordered goods and if the price of the goods which have to be returned does not exceed EUR 40.00. Further the consumer shall also bear the costs for the return of goods with a higher price, if – at the time of revocation - he has not yet made counter-performance or has not yet paid a contractually agreed partial payment. Otherwise the return is free of charge for the consumer.
Goods, which could not be sent back as parcels will be picked up at the consumers. Obligations of reimbursement of payment have to be achieved within 30 days. For the consumer the time allowed commences with the dispatch of the declaration of the revocation or with the dispatch of the good. For Tramondi the time allowed commences from the receipt of revocation or from receipt of good.